Silfra - Product Catalogue 2025

General Sales Conditions / Condizioni generali di vendita CRISTINA S.r.l

S.r.l. ;

les marques « CRISTINA », « SILFRA » et les Visuels des produits (et toute

énomination, image et/ou tout texte identi

fiant la société CRISTINA S.R.L. ou les

produits commercialisés par elle) ne devront jamais être associés

à des images, textes

et/ou autres contenus (par ex. : audio et/ou vidéo) pr

ésentant un caract

ère dénigrant,

diffamatoire, discriminatoire, injurieux, offensant et/ou obsc

ène envers des tiers, les

marques et/ou CRISTINA S.r.l.. ;

Si l’utilisation en ligne des images des produits (et de tout texte, toute description,

illustration, tout contenu audio et vid

éo identifiant la société CRISTINA S.r.l. ou les

produits commercialis

és par elle) par le Revendeur est limitée à une publication des

él

éments transmis par CRISTINA S.r.l. et si ce dernier a sign

é pour accord les pr

ésentes

Conditions g

énérales de vente, le Revendeur ne devra demander aucune autre

autorisation expresse à CRISTINA S.r.l.

étant donné que le respect des conditions et

directives émanant de CRISTINA S.r.l. est suf

fisant.

Par la signature pour accord des pr

ésentes Conditions générales de vente, le Revendeur

s’engage

à suivre assidument ses réseaux sociaux afin d’

éviter la publication et/ou

l’apparition sur ceux-ci de commentaires et/ou autres contenus (par ex. : audio/vid

éo)

à caractère dénigrant, diffamatoire, discriminatoire, injurieux, offensant et/ou obsc

ène,

et plus particulièrement de publications, commentaires et/ou contenus qui puissent

directement ou indirectement porter atteinte au prestige des marques « CRISTINA » et «

SILFRA » et/ou porter pr

éjudice de quelque mani

ère que ce soit à l’image de CRISTINA

S.r.l. En cas de publication de contenu et/ou commentaire similaire, le Revendeur

s’engage

à prendre les mesures nécessaires pour que les commentaires et/ou contenus

soient rapidement supprimés et/ou bloqués de vos réseaux sociaux. Le Revendeur

veillera par ailleurs à le signaler

à CRISTINA S.r.l. afin que la Sociét

é puisse entreprendre

les d

émarches qu’elle jugera n

écessaire.

CRISTINA S.r.l. se réserve le droit de r

évoquer

à tout moment et sans préavis, moyennant

un simple avis écrit adressé au Revendeur, les autorisations le concernant pour tout

usage hors ligne et en ligne des Visuels des produits, ainsi que des marques « CRISTINA

» et « SILFRA ».

Sans préjudice des

éléments ci-avant, le Revendeur s’abstiendra de promettre ou

éclarer à toute personne, oralement ou par écrit, des prestations autres que celles

évues dans les catalogues, dépliants, fiches descriptives des produits, manuels

d’instructions et, en g

én

éral, dans les supports publicitaires ou d’illustration fournis par

CRISTINA S.r.l.

Il convient de rappeler que les marques « CRISTINA » et « SILFRA » ainsi que les Visuels

des produits sont prot

égés par des droits de propriété intellectuelle et industrielle.

23) Conform

ément au Règlement UE n° 2016/679 (Règlement g

énéral pour la protection des

données personnelles, ou RGPD) et ses amendements successifs, ainsi qu’au Décret

égislatif n° 196/2003 (Code en mati

ère de protection des donn

ées personnelles),

modi

fié par le Décret législatif n° 101/2018, CRISTINA S.r.l. informe le Revendeur que

ses donn

ées personnelles et les donn

ées personnelles des personnes qui interagissent

avec CRISTINA S.r.l. feront l’objet d’une déclaration distincte transmise par CRISTINA

S.r.l. au Revendeur.

Orders are to be sent by the Retailer in writing, specifying the complete details of the

items, quantity, discounts, and any other important data relating to each item. CRISTINA

S.r.l., with registered of

fice in Gozzano (NO), Via G. Fava n. 56, is not obliged to send any

order con

firmation whereby, in this case, the contract of sale is intended as concluded,

pursuant to Article 1327,

first paragraph of the Italian Civil Code, when CRISTINA

S.r.l. starts to execute the individual orders, relieving CRISTINA S.r.l. of the obligation

to promptly notify the Retailer that the execution has started. Orders are not binding

for CRISTINA S.r.l. which has the right to accept or reject them, at its sole discretion.

CRISTINA S.r.l. reserves the right to execute or not the orders, even after its possible

acceptance of the order, however expressed, and in consideration of the non-availability

of the products (since the supply of the products to be provided to the Retailer also

depends on factors beyond CRISTINA S.r.l.’s control) or force majeure. In case of non-

execution of the order accepted by CRISTINA S.r.l., the latter undertakes exclusively to

promptly notify the Retailer that waives the right to request, as of now, any penalty and/

or compensation for any damage.

The delivery terms, if indicated, are merely indicative and never binding (since the

provision of products to be supplied to the Retailer also depends on factors beyond

the control of CRISTINA S.r.l.); any delay by CRISTINA S.r.l. can never constitute grounds

for compensation for damage, nor cause for termination of the agreement, nor can it

legitimise request for penalties, price reductions and/or deferment of payment by the

Retailer.

The identification of goods and the transfer of ownership shall take place when the

goods are handed over to the carrier.

Transport and insurance costs as well as risks connected to transport are charged to

the Retailer, and the delivery (and return) of the products takes place at the CRISTINA

S.r.l. warehouses located in Fontaneto d’Agogna and/or Gargallo and/or Gozzano

(EXW- Ex Works), unless otherwise agreed in writing by the parties. Notwithstanding

the foregoing, the choice of the forwarding agent and/or carrier can be made also by

CRISTINA S.r.l. In any case, CRISTINA S.r.l. shall not be responsible for delays in delivery,

loss and/or damage of goods occurring during transport.

CRISTINA S.r.l. provides the end user of the products with a “standard warranty”

(commercial), which is intended to supplement and not replace any other rights

enjoyed by the end user, quali

fied as a “consumer”. It is précised that the Consumer

is entitled by law, free of charge, to remedies for defects of conformity of the product

against the person from whom the product was purchased and that these remedies

are not affected by the “standard warranty”. In particular, the CRISTINA S.r.l. standard

warranty does not affect the rights of the “Consumer” resident or domiciled in Italy,

pursuant to Legislative Decree 206, Part IV, Title III, Chapter 1 dated 6 September 2005

and subsequent amendments or additions or, in the event of a Consumer resident or

domiciled in another EU Member State, the said Consumer is entitled pursuant to any

different national legislation applicable to it on the sale of consumer goods, issued

in implementation of Directive EU 2019/771 (which, with effect from 1 January 2022,

repealed Directive 1999/44/EC) and subsequent amendments and additions or, finally,

in the case of a Consumer residing or domiciled in non-EU countries, the said Consumer

is the owner pursuant to any different mandatory legislation applicable territorially

in relation to the sale of consumer goods. It is précised that, pursuant to Article 3 of

Legislative Decree 206/2005, “Consumer” is any natural person acting for purposes

which are unrelated to the entrepreneurial, commercial, handicraft or professional

activity which he/she may carry out and that, pursuant to Art. 2 of EU Directive 2019/771,

“Consumer” means any natural person who, in relation to the contracts covered by the

aforementioned Directive, acts for purposes which are unrelated to his/her commercial,

industrial, handicraft or professional activity. “Standard warranty” means exclusively the

repair and/or replacement free of charge of mechanical parts sold by CRISTINA S.r.l.,

acknowledged to be defective in materials or workmanship, as well as the repair and/or

replacement of product parts sold by CRISTINA S.r.l. and acknowledged to be faulty in

manufacture or material, as well as the repair and/or replacement of parts of products

presenting serious faults in the external surface

finish, as better specified below,

due to manufacture or material, provided that the above-mentioned products are

accompanied by suitable financial document (invoice or purchase receipt). In any case,

CRISTINA S.r.l. reserves the right, at its own discretion, to replace the faulty product with

a similar product or one of higher quality. Please note that that all products and/or parts

replaced by CRISTINA S.r.l. become property of CRISTINA S.r.l. Repair or replacement

of defective products and/or components are subject to the shipment by the Retailer

of the defective product and/or component to the CRISTINA S.r.l. Headquarters. For

products integrated in furniture or walls and for all those products for which (once the

fault has been assessed) an intervention at home is necessary (and there is an explicit

request by the end user to this effect), all costs including labour costs deriving from

the need to uninstall the product and/or make it accessible to the technical staff who

must carry out the assistance service, to reinstall it after the intervention and restore the

initial state of the premises will be at the end user’s expense and risk. Moreover, the end

user shall also bear the travel costs required for assistance at home. Please note that

the CRISTINA S.r.l. “standard warranty” does not cover the costs and/or damages to

any coating (including, but not limited to, tiles, stone, metals, wood, porcelain, fabrics,

henceforth for the sake of brevity referred to as Coatings), costs and/or damage to

furniture and

fixtures, labour costs resulting from the need to uninstall (and/or make

available for the assistance service) as well as any damage endured due to failure to

use the product. CRISTINA S.r.l. cannot be held responsible for malfunctions or defects

due to non-compliant and/or incorrect installation, use, maintenance and/or cleaning of

the purchased products with respect to the instructions given in the instruction booklet

and/or any warning labels on the product packaging or accompanying the products and

therefore CRISTINA S.r.l. declines all liability any damage that may, directly or indirectly,

be caused to people, things or animals as a result of failure to comply with the above

instructions . The duration of the standard warranty recognized by CRISTINA S.r.l. and

running from the date of purchase of the products by their end user, is:

- 5 years for defects in the manufacture or material of the mechanical parts of the

products;

- 5 years for serious defects in the external surface

finish such as galvanic

finish

designated as *51/*15, PVD finish, stainless steel products (if installed indoors).

- 2 years for serious defects in all other external surface

finishes of the products, other

than those indicated above.

Please note that the

financial document (invoice or

final purchase receipt) issued to the

end-user at the time of purchase will testify to the purchase date of the products. The

standard warranty is applied only if the if the products if the products have been used in

a suitable manner and does not apply in the following cases:

- Incorrect use, installation, maintenance and/or cleaning of products or use that does

not comply with the instructions in the instruction manual and/or any warning labels on

the product packaging or accompanying the products;

- neglect, damage, deterioration, lightning, atmospheric phenomena, overvoltage and

overcurrent, insuf

ficient or irregular power supply, force majeure, wear and tear;

- requests for assistance under the standard warranty beyond the expiry stated in this

Article;

- lack of a suitable

financial document (invoice or tax receipt) proving the purchase of

the product; - damages caused during the transport of the products and/or due to the

customer and/or third parties,

- failure to comply with the safety and/or technical regulations required by the country

where the product is used.

- modi

fication, tampering of products;

- breakages and/or malfunctions due to frost, sand, debris, ferrous slag, impurities of any

kind and/or foreign bodies in pipes, or water, calcareous water;

- deterioration due to chemical and electrochemical agents;

- malfunction and/or unsuitable running due to from high salinity and/or chlorine values

in the water;

- failure to install appropriate pressure reducers and filters upstream the system and

failure to install the

filters on the product where provided;

-pressures and/or temperatures not complying with the parameters indicated in the

instruction manual and/or any warning labels on the product packaging or accompanying

the products;

- breakages and/or malfunctions due to ferrous scraps released by iron pipes and/or in

poorly maintained condition;

- technical repairs and/or modi

fications of the products made by the end user, by

technicians and/or by third parties not expressly authorized by CRISTINA S.r.l., excluding

routine maintenance performed by the

final user, according to the instructions provided

in the instruction booklet and/or any warning labels on the packaging of the products or

accompanying the products; -

- if during the standard warranty period, one or more parts of the product are replaced

for repair with a part or parts not authorised by CRISTINA S.r.l. or that do not comply with

the product speci

fic safety and quality measures;

- technical interventions, repairs and/or modi

fications to the products carried out by the

end user, by technicians and/or third parties not expressly authorised by CRISTINA S.r.l.,

with the exception of standard maintenance operations to be carried out by the end

user in accordance with the instructions given in the aforementioned instruction manual

and/or any warning labels on the product packaging or accompanying the products;

- natural or social and political events (such as, but not limited to, atmospheric events,

fires, natural disasters, wars, terrorist attacks, riots and/or unrest). Please note that this

standard warranty does not cover routine maintenance or the replacement of

filters,

screens, aerators, cartridges and all parts which are considered “consumable” and/or

subject to normal wear and tear. It should also be noted that only CRISTINA S.r.l. can

make changes and/or integrations to this “standard warranty”, which are to be issued by

means of written communication.

By signing these General Terms and Conditions of Sale for acceptance, the Retailer

expressly waives the legal guarantee and related actions that it may invoke against

CRISTINA S.r.l. according to the law on legal guarantees for all possible defects that

may be found in products sold by CRISTINA S.r.l. Therefore, even if the Retailer should

be deemed liable against the end-user as a result of defects in the product marketed

by CRISTINA S.r.l., the Retailer cannot act in recourse against CRISTINA S.r.l. nor can it

make claims against CRISTINA S.r.l. for damages and/or expenses incurred.

Without prejudice to any other agreement, agreed in writing between CRISTINA S.r.l.

and the Retailer, the prices are those indicated in the CRISTINA S.r.l. catalogue pricelist

in force at the time the goods are shipped, or in any case those normally charged by

CRISTINA S.r.l.

CRISTINA S.r.l. shall be entitled to change the prices indicated in the pricelists with a

15-day notice, and this shall therefore not affect orders already accepted on the sending

date of the noti

fication of price changes, should there be an increase or decrease, which

shall therefore be governed by the prices not yet changed.

Payments shall be made by the Retailer in Euro. The terms and conditions of payment

24)

25)

Le Revendeur ne pourra c

éder, en totalité ou en partie, sans le consentement

écrit

éalable de CRISTINA S.r.l., les droits et obligations prévus dans les pr

ésentes

Conditions gén

érales de vente, ni les

éventuelles créances opposables à CRISTINA S.r.l.

Le Revendeur s’engage à assurer la confidentialit

é de toutes les informations de

quelque nature que ce soit et acquises au cours de l’exécution des prestations r

égies

par les présentes Conditions générales de vente. En particulier, le Revendeur s’engage

à ne divulguer

à des tiers aucune information obtenue au cours de l’exécution des

prestations r

églementées par les Conditions générales de vente, et à mettre en place

toutes les pr

écautions nécessaires afin que ses employ

és et/ou collaborateurs se

conforment

à ces dispositions, dans le respect des dispositions du Règlement UE n°

2016/679 (RGPD) et ses amendements successifs, ainsi que du décret l

égislatif italien

n° 196/2003 et ses amendements successifs. A cet effet, il est

établi que : toutes les

informations, quel que soit le mode d’acquisition/de collecte par le Revendeur ne

seront pas utilisées, distribu

ées ou communiqu

ées

à des tiers à des fins autres que celles

évues par les présentes Conditions g

én

érales de vente, sous réserve, toutefois, des

cas o

ù (i) il est nécessaire d’obtempérer aux obligations r

églementaires ou légales, ou

à la demande des autorit

és italiennes ou étrangères auxquelles il n’est pas possible

d’opposer un refus, ou (ii) si ces informations sont d

éjà dans le domaine public ou sont

devenues publiques autrement que par la violation des obligations de confidentialit

é

stipulées dans les présentes Conditions g

énérales de vente.

Le Revendeur s’engage à communiquer et

à faire respecter les obligations en mati

ère

de con

fidentialit

é mentionn

ées dans le présent Contrat à ses employ

és et à tous

ceux qui, pour une raison quelconque, collaborent ou ont collaboré à l’exécution des

prestations couvertes par les présentes Conditions g

énérales de vente.

Les prévisions et interdictions visées au pr

ésent article resteront en vigueur même

après l’

éventuelle r

ésiliation, annulation ou cessation pour une raison quelconque de la

relation contractuelle qui lierait CRISTINA S.r.l. et le Revendeur.

Bien que les pr

ésentes « Conditions générales de vente » soient rédigées en anglais,

fran

çais, allemand, espagnol et russe, en cas de divergence entre le texte écrit en italien

et celui écrit dans une autre langue, le texte originel en italien prévaudra.

26)

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