GENERAL SALE CONDITIONS

Our radiators and their accessories are supplied in compliance with the general conditions

of sale and delivery stated below. Any derogation of these conditions is subject to written

acceptance by CALEIDO srl. Evident calculation or typing errors are not binding for our

company. The general conditions of sale and delivery are subject to Italian law. The

descriptions and indications given in our catalogues and price lists are not binding for

our company. Our prices and models can be modi

fied without prior notice. Conditions or

guarantees announced by any of our agents are not valid unless confirmed by a letter from

head office, signed by the President or Sales Director. We inform that separate deliveries

may be made of material in production or from stock.

1 - ORDERS

Radiators and their accessories are delivered in compliance with our order

confirmation. We advise our Customers to check the confirmation upon receipt.

2 - ORDER CANCELLATIONS

Cancelling of an order is subject to a written agreement with CALEIDO.

Any costs deriving from the cancellation will be invoiced to the Customer.

3 - PRICES

Our prices are not binding and can be modified at any time. The prices stated in the price

list do not include VAT.

4 - CONDITIONS OF PAYMENT

Confirmed conditions of payment must be respected even in case of delayed delivery. No

detractions or delayed payments in case of claims will be accepted, nor for credit notes still

to be issued, or for claims that are not recognised by CALEIDO. Payments must be made

even if the supply lacks accessories do not prejudice use of the materials, and respectively

even if this material requires small unimportant interventions. Delays in payment imply the

debit of bank charges and interest at the legal rate.

5 - DESPATCH

The goods are despatched at the risk and peril of the addressee who, upon receipt of the

goods and in the presence of the carrier, must check that packaging is intact, and that

no articles are missing or have been replaced. Any ascertained damage or loss must be

signalled immediately to the carrier, signing the delivery note with reserve and confirming

this reserve by registered mail within three days from receipt of the goods. If this clause is

not respected, the transport company is relieved of any responsibility.

6- CLAIMS

Any claims relative to missing goods or apparent faults will be considered only if

notified within 8 days of receipt, as long as these goods have not been tampered

with by third parties. Claims must be addressed to CALEIDO.

7- PACKAGING

Packing will be of the sort considered most suitable by CALEIDO. It is generally included in

the sale price of the radiators and cannot be returned. Special packaging, invoiced, cannot

be returned.

8 - DELIVERY TERMS

CALEIDO undertakes to respect delivery terms but cannot give an absolute guarantee. No

claims relative to the non-observance of these terms will be considered; in the case of

force majeure (strikes, disorders, wars, etc.), CALEIDO reserves the right to adopt suitable

measures.

9 - RETURNED GOODS

No goods can be returned without the consent of our company.

10 - DRAWINGS, DIMENSIONS, WEIGHTS

Drawings, dimensions and weights are indicative and CALEIDO reserves the right to change

them without prior notice. Furthermore CALEIDO does not guarantee that the radiators will

be manufactured exactly according to the samples made available. The same colour can be

guaranteed only for orders placed at the same time.

11 - WARRANTY

All new radiators and towel warmers made by CALEIDO since 01/04/2010 are

guaranteed for 5 years against manufacturing defects (leaks and paintwork),

provided that the system is pre-washed with suitable chemical products and

treated with a corrosion inhibitor, and for 2 years for the electrical parts, as

from the date of despatch, provided that the regulations and the installation and

maintenance instructions have been followed carefully (DPR 59/09).

The warranty in all cases is restricted to the free of charge replacement or repair of the

failed product only. Our liability will under no circumstances extend beyond the repair

or replacement of the product supplied by us. Claims for either labour in replacement or

damage to property are not admissible.

Our warranties do not cover problems arising as the result of incorrect installation,

excessive stress, a lack of care, mishandling and modifications. Repairs performed by third

parties, without our written permission, will release CALEIDO of all liability in connection

with the warranty obligations and the reimbursement of assembly and disassembly costs

or expenses due to other failures.

If the radiator has been installed, the warranty only covers damage due to rust or leaks.

Radiators which are deemed faulty during the warranty period as a clear result of material

and/or manufacturing defects will be replaced free of charge, provided that the defects

found are reported to CALEIDO immediately in writing to allow the cause to be determined.

Faulty radiators will become the property of CALEIDO. Any returns must be authorised in

writing and must be despatched in the original packaging, via a courier chosen by CALEIDO.

Damage to the products caused by insufficient or inappropriate packaging will be charged

to the customer.

INSTALLATION

The warranty covering our radiators only applies if they are installed by a qualified fitter and in a

workmanlike manner, in accordance with Italian Ministerial Decree no. 37/08 (or similar laws in force

in other countries).

Below are some recommendations for correct installation to ensure the continuing validity of the

warranty.

- Before installing the new radiator, make sure the pipes in the central heating system are clean. In a

new system, it is important to eliminate all residue from the manufacturing and installation process;

in an existing system, it is necessary to flush out all the pipes carefully to remove any sludge or other

deposits. In all cases, the presence of impurities such as metal residue, calamine, grease, gas and scale

could cause the radiator to malfunction or shorten its life. Please also note that impurities can obstruct

the flow of water through the valves and outlets, thereby reducing heat output. Reference is made to

Italian Presidential Decree no. 59/09 (or similar laws in force in other countries), which establishes

rules for correct water treatment according to the capacity of the system and the hardness of the water.

If a corrosion inhibitor is used, it must be compatible with all the materials in the radiator. CALEIDO

recommends FERNOX products (www.fernox.com).

- Fill the central heating system with water having a pH value ranging from 6.5 to 8 to reduce corrosion,

which would affect the radiator’s performance and could cause rusting and leaks.

- Check the operating pressure is in the range 1-2 bar. If this range is exceeded, the boiler may switch

off automatically.

- Air bubbles form naturally inside a heating system, so it may be necessary to remove the excess air

via the bleeder valve. The use of dirt separators and deaerators may help prevent the formation of air

bubbles and residue in the pipes, and eliminate the need for this procedure.

- In existing systems it is advisable to balance the radiators by means of valves or by closing the outlet

slightly so that the hot water can flow through all the radiators at a constant temperature,

from the one closest to the boiler to the one farthest from it.

- Hemp must never be used, otherwise the warranty will automatically be invalidated. The

use of hemp causes the following problems: 1) it covers the threads and when the fitter

screws on the valve and outlet the thread is likely to crack, creating tiny leaks that will

gradually develop into major leaks; 2) it absorbs moisture from inside the radiator and

transmits it straight to the outside, creating corrosion. CALEIDO authorises the use of Teflon

only.

- When using anti-freeze, it must be compatible with all the materials of which the radiator is made.

Anti-freeze must never be used concentrated; it must be adequately diluted first.

- A central heating system, being a closed loop, must not be emptied and filled periodically as this would

allow new air to get in, which would rust the metal parts. We recommend the use of specific inhibitors

to prevent the formation of mould and algae.

- Radiators installed under a shelf, in an alcove or behind a surround will have a more or less reduced

heat output. We recommend contacting a heating engineer who can calculate the correct size of the

radiators required and make sure the installation parameters are complied with: at least 110 mm from

the floor and 150 mm from a shelf.

- It is also advisable to call in a heating engineer to draw up a proper plan for correct dimensioning of

the entire heating circuit.

MAINTENANCE

We would also like to provide instructions for correct maintenance to ensure the continuing validity of

the warranty.

- Before installation: Radiators must be stored in a place providing adequate protection against

inclement weather conditions.

- Radiators must never be installed inside showers, near swimming pools or in any other moist

environments.

- They must be cleaned periodically with a soft damp cloth. Do not use aggressive or abrasive products,

which would ruin the surface.

- Radiators must only be used for heating rooms and warming towels, never for drying wet washing.

- Radiators must be vented periodically via the bleeder valve to eliminate the air that has accumulated

inside. This must be done before turning on the central heating. Another reason for regular venting is to

reduce the formation of rust inside the radiators, which would shorten their life.

TROUBLE-SHOOTING

During normal use, certain situations may occur that are not attributable to manufacturing defects.

These are listed below, with their causes and solutions.

The room is cold even when the radiator is hot. The system or radiator may not be correctly sized, or

the calculation of heat output was based on wrong information. If this happens, it is advisable to have

a heating engineer check the entire system (building insulation, indoor and outdoor temperature, boiler

features, etc.).

The radiator does not heat up, even if installed by a qualified fitter and in a workmanlike manner. There

are numerous reasons for this that are not attributable to the radiator:

- insufficient thermal capacity or low supply water temperature;

- wrong sizing of the heating system;

- wrong sizing of the circulating pump, which could cause a radiator malfunction in some areas;

- too much air inside, to be released by the bleeder valve;

- thermostat exposed to a source of heat, making it reach the set ambient temperature without activating

all the radiators;

- presence of impurities in the system, which deposit on the valve body and reduce the flow of hot water

into the radiator.

The radiator heats only partially, in which case it may be over-dimensioned, so the temperature setting is

reached before the radiator has heated to an even temperature over the entire surface.

The radiator is noisy due to problems not attributable to the radiator itself, such as high system pressure,

inversion of the valve and outlet, pipes in contact with floors and walls, or no sound insulation on the

headers.

The resistance in electric radiators heats the water inside, which increases in volume, dilating the pipes,

which expand and make a slight noise.

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